Delivery & Returns

We are currently shipping to UK (including Northern Ireland), USA and Canada.

United Kingdom (including Northern Ireland) - Free over £50

- All orders are delivered via Royal Mail.

- For all orders under £50, UK shipping is a flat rate of £5.

- We aim to deliver your order 3-5 working days after payment has been processed.

- We offer tracked UK shipping on all orders.

- We also offer a Premium Shipping option (via DHL) which can be selected at checkout for faster delivery (2 working days).

USA and Canada

- All orders to USA / Canada are sent via DHL Express.

- We aim to deliver your order within 5-7 working days after payment has been processed.

- Occasionally there are short delays in shipping that are beyond our control.

- For all orders, tracked shipping is a flat rate of £25.

- We deliver to both USA and Canada, but please note that any customs charges are the responsibility of the purchaser.

Europe (outside of the UK) - Paused

- We are pausing all our European Orders due to delays and currently unclear guidance on VAT and Customs. We are so disappointed to have to do this and really hope to be able to ship to you in Europe again very soon.

International Delivery

- Please note we are a UK based company and all prices on the website are based on the current exchange rate to GBP (£).

- Your final order amount will be shown and processed in GBP.

- If you are located outside of the EU you may incur additional customs charges that are the responsibility of the purchaser.

Returns

- We hope that you will be happy with you order. If for any reason you would like to return your item, please email hello@onlycurls.com to arrange the return.
- We do not accept returns on used products.

- Unless the item is faulty, you will be responsible for any return shipping charges.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your credit card or original method of payment.